You are now chatting with 'Susheel'
Susheel: Welcome to AT&T Premier Support. I am reading your question and will be right with you.
Stewart: Sure
Susheel: To clarify, you want to upgrade your service with motorola backflip. Is that correct?
Stewart: Yes
Susheel: I'd be more than happy to assist you with this.
Susheel: For security purposes, can you please provide me with your full name, the account holder's name, and the last 4 digits of the account holder's social security number? You can also provide the account password if you have one in place for verification purposes.
Stewart: Xxxxxxx Xxxxxxxxxx Xxxx
Susheel: Thank you for the information.
Susheel: Do you want to upgrade this wireless xxxxxxxxxx?
Stewart: Yes
Susheel: Thank you.
Susheel: I am currently working to research your concern. Please hold and I will be right back with you within 2 to 3 minutes.
Stewart: sure
Susheel: I am still searching the required information for you. I will be right back with you.
Stewart: Sure
Susheel: Thank you for your patience.
Susheel: I have checked your account and found that you are eligible for an upgrade.
Stewart: Cool
Susheel: As a valued AT&T customer, we can offer you a discounted iPhone upgrade with a new 2-yr commitment and waive the $18 upgrade fee.
Susheel: I have checked your account and found that there is no motorola backflip in your account to upgrade.
Stewart: I do not want an iPhone
Stewart: ATT will offer the backflip on March 7th
Susheel: I understand your concern.
Susheel: Unfortunately, we do not have such information about the motorola backflip.
Stewart: It is on the website along with an opportunity to check for upgrade
Stewart: but the upgrade thing doesn't work
Susheel: It is not available with us yet.
Stewart: I see
Susheel: Have I resolved your concern today?
Stewart: Actually, no
Susheel: Thank you for using AT&T Premier Support. We appreciate your business.
So I guess those little hyperlink thingys are just for show...
